FAQs
All about purchasing, paying, posting, returns and questions.
Why Should I Purchase Online?
As a small business and with limited advertising in our publications, we heavily rely on our online store revenue to survive. Online store sales provide us with the cash flow required to keep our production on-time and enables us to more heavily re-invest in improving our publication, content and distribution.
Is There Any Other Way To Purchase Our Publications?
Yes, depending on the publication, books are available and certain stores and Ligature Journal from a different set of outlets, please contact us for your nearest stockist.
Digital versions are available through, iTunes, amazon, Kobo, Google+
Our other non-publication ‘objects’ are only available through our store.
Can You Stock Our Publications?
Yes, you certainly can and we’d love to have you on board so contact us, please.
How Secure Is Purchasing From Your Online Store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
How Will My Order Arrive?
Carefully packed in a single padded envelope, a tube or a box depending on the item.
How Will My Package Get To Me?
All of our publications ship from Sydney, Australia. At the moment we use the standard service from Australia Post for all our shipping.
Do You Ship Internationally?
Yes we do.
How Long Will It Take To Get My Package?
Orders are generally packed and dispatched within 72 hours. With worldwide shipping, delivery times can vary greatly and depend on many factors. Shipping within Australia typically takes 3–7 days and the rest of the world up to 3–4 weeks.
How Can I Return A Product?
Under certain, limited circumstances you are able to return products. Please refer to our Terms & Conditions page for more information.
Who Should I Contact If I Have Any Questions?
If you have any questions it is best you contact through the contact page of this website.
